Power to the patients: Doc appointment and review website Vitals raises $22M

Vitals raises $22 million to add staff, health insurance decision-support tools to doctor appointment and ratings website to satisfy consumer demand for healthcare price transparency

Relatris‘s insight:

Vitals currently serves as a doctors review website and soon will help patients in the US to get through their health insurance journal.

I took the opportunity to check some of the doctors I visited myself in the US for their reviews in Vitalis. To make it short: If you get good reviews, you’r off great, with many stars blinking into the potential patients eyes. But if there is only one or two patients who weren’t happy with you, it looks bad, as the dominating star rating immediately downgrades you.

So how to handle such rating systems that they stay objective? What about just showing star rating after a doctor got e.g. 10 written reviews? What about fine tuning, e.g. separating organizational issues (waiting times) from medical issues?

Doctors rating will come more and more in Europe too, so maybe it’s time to think about a system more elaborate than Amazon-like stars.

See on medcitynews.com

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